Terms and Conditions
1. Booking and Payment
Payment of the deposit secures the booked dates (except for cheque payments, see below). Bookings are not confirmed until guests receive confirmation from the online booking system that the reservation has been processed.
Online bookings require a deposit of 50% of the total cost to be paid at the point of booking. The balance must be paid 14 days prior to the first day of the arranged stay. A reminder email will prompt the payment of the balance but it is the responsibility of the guest to ensure this is paid in a timely manner.
Telephone, email and postal bookings
All bookings require a deposit of 50% of the total cost to be paid at the point of booking.
All major credit and debit cards are accepted and the transaction is processed upon receipt of the card number, expiry date, security code and address of the applicant. Bookings made by telephone or email with these details can pay the deposit of 50% of the total cost by card. Please note that we do not accept American Express.
Cheque payments take longer to process and your booking will only be secure when you receive a receipt from Burradon Farm Houses & Cottages.
In all cases, the final 50% payment is due 2 weeks before the commencement of the stay.
Non-payment of the balance will be construed as cancellation of the booking.
The Proprietors reserve the right to alter the booking arrangements in the event of unforeseen circumstances. If cancellation by the proprietor is necessary the monies received shall be returned in full.
2. Arrival and Departure
Guests may arrive any time from 4.00 pm onwards, unless agreed otherwise prior to arrival.
If the office is closed on arrival, we will set a key safe for you – these are located in the alleyway next to the office. To use the key safe you will require your Booking Reference Number (use the 4 digits/last 4 digits to access the key safe). There are 8 key safes – use the key safe number allocated to you as directed by the message in the notice board next to the key safes. Instructions on how to operate the key safe and a contact number should you have any difficulties are provided as well as a convenient map showing the position of your cottage or house and the parking areas. All properties have clearly signed name plates.
Departure time is by 10.00 am. Guests should leave the property tidy, load the dishwasher, empty all bins and turn the heating off prior to departure. Keys should be returned to the key drop box located near to the key safes in the alleyway next to the office.
The office hours are Monday Friday from 10.30 am to 3.00 pm. Telephone number: 0191 447 4616. In emergencies please call 07803 605 094 or 07801 814 922.
Changeover day can be any day of the week except Sunday.
We are open all year round and try to be as flexible as possible, however please note that arrivals on 25th or 26th December are not permitted without prior agreement.
3. Changes to Booking
Up to 2 weeks before the start date of a visit it may be possible to alter a booking for which there will be an administration charge of £20.00.
4. Period of Hire
Our minimum tariff is 3 nights. Weekly bookings are preferred but short breaks can be booked anytime except during EASTER, SUMMER and CHRISTMAS holiday periods. Short stays during holiday periods can be arranged one month beforehand by contacting the office on 0191 447 4616. Longer stays are welcomed. Stays over one month could attract a discount – please contact us for details.
5. Details of Guests
The address and mobile telephone number of the guest who makes the booking is required. If it is a company booking, the name and address of the lead visitor is required.
All guests under the age of 18 are required to be supervised by an adult for the duration of the stay.
6. Care of the Property
Guests shall keep the accommodation and all furniture and fittings in the same state of repair as at the commencement of the stay and shall leave the property in the same state of cleanliness and general order in which it was found. Please inform us of any breakages for which a charge may be made at the owners discretion.
Guests using their own cleaning products will be liable for any damage incurred to furniture and fittings. Products containing bleach should not be used on soft furnishings.
Smoking and vaping are not allowed in any property.
8. your safetY
Guests are required to familiarise themselves with evacuation procedures in the event of an emergency – these are located next to the front door and in the guest folder.
Candles are not permitted in any circumstances – guests must not bring, use or burn candles during their stay.
All exit/entry door locks are fitted with internal thumb turn latches in line with Fire Regulations, this will ensure ease of exit in the event of an emergency. This means that entry/exit doors have a key to open the door from the outside and a thumb turn latch to lock/open the door on the inside. Please note that one key will open both the front and the back doors.
Guests are not permitted to bring their own portable heating or air conditioning appliances.
Pets are not allowed on beds or furniture and owners are expected to follow our doggy house rules. Any damage, staining or excessive cleaning will be chargeable.
10. LOST KEYS
Lost keys will incur a charge of up to £150 as all locks in the property may need to be changed.
11. ELECTRIC VEHICLE CHARGING
There is no access to electric vehicle charging on site at present. It is expressly forbidden to charge electric vehicles from any property in any way. The electricity supply to our properties is not suitable for electric vehicle charging and could pose a fire and insurance risk.
There are plenty of local EV charge points available within a 5 minute drive – details available in the guest folder or on request.
12. miscellaneous conditions
We have two secure cycle storage units available which each weigh 114kg and are built from thick, heavy-gauge, galvanized steel panels with a strong integral metal floor, reinforced lid and double door front access. They are fitted with two external shrouded locking points and an integral deadbolt locking bar inside the doors. They are also bolted to the ground. Guests using these facilities do so at their own risk.
Permission must be sought from the Proprietor prior to arranging any external services or activities on site (e.g. beauty treatments, external catering).
Only one guest bed per property is permitted – additional charges apply.
No fireworks or lanterns are permitted.
The Proprietors shall not be liable for any loss, damage, injury, illness or infection of any kind to clients or any third parties during the stay.
The Proprietors shall not be liable for any inconvenience or otherwise as a result of loss of utilities due to weather or other circumstances beyond our control. These instances are rare but rest assured we will do our best to communicate and assist where possible.
14. MAILING LIST
A mailing list of all guests is maintained so as to be able to inform visitors of any special offers, changes or improvements at Burradon Farm.
16. CANCELLATION POLICY
We strongly recommend that guests take out their own travel insurance to cover them in the event of cancellation for any reason, including Coronavirus or any other infectious disease or illness.
If you have to cancel your stay, please notify us as soon as possible and every effort will be made to re-let the property. If we cannot re-let the property, the following will apply:
Up to 6 weeks before the start of the stay: Refund of the deposit paid.
Up to 3 weeks before the start of the stay: Refund of 50% of all monies paid.
Within the period leading up to 3 weeks before the start date of the stay: No monies shall be refunded..
(Credit card refunds will be subject to a £10 administration fee to cover bank charges – this will be deducted from the refund amount paid).