We have a dedicated office opposite the cottages to greet new arrivals and help with any visitor queries. Please see the useful information below or contact us if you have a specific query.
Monday – Friday, 10.30 am – 3.00 pm
Our contact telephone number during office hours is: 0191 447 4616
In an emergency we can be contacted on: 07803 605 094 or 07801 814 922
Guests may arrive any time from 2.00 pm onwards. If your arrival is expected to be between 2.00 pm and 3.00 pm please call at the office to collect the keys.
For arrivals after 3.00 pm please use the key safes – these are located in the alleyway next to the office. To use the key safe you will require your Booking Reference Number – use the 4 digits / last 4 digits to access the key safe. There are 8 key safes – use the key safe number allocated to you as directed by the message in the notice board next to the key safes. Instructions on how to operate the key safe and a contact number should you have any difficulties are provided as well as a convenient map showing the position of your cottage or house and the parking areas. All properties have clearly signed name plates.
Guests are required to vacate the property by 10.00 am in order that we can prepare the property for incoming visitors. Guests should leave the property tidy, empty all bins and turn the heating off prior to departure. Keys should be returned to the key drop box located near to the key safes in the alleyway next to the office.
We welcome your canine companions however we do ask that they are not allowed on beds or furniture. An additional charge is applicable for pets.
To ensure you and your pet have a great stay, please read our doggy house rules.
Cots, highchairs and spare beds
We are family friendly at Burradon Farm and can provide cots, highchairs and guest beds (one per property). An additional charge is applicable for cots and guest beds.
Supermarkets, Shops and Food Deliveries
Why not arrange for a food delivery during your stay – most of the major supermarkets deliver to Burradon Farm. All of your groceries can be delivered to your cottage, choosing a delivery time convenient to your arrival. All you need to do is enter the name of the cottage you are staying in and our address in the delivery details.
If you prefer to do your own shopping, there are several supermarkets in close proximity!
There are local shops, pharmacy and a Post Office counter in Burradon Village and several larger shopping outlets nearby, including Silverlink Shopping Park, Cramlington Manor Walks, Newcastle City Centre and the Metro Centre.
Cleaning and Linen Changes
For guests staying longer than a week a basket of fresh bed linen and towels will be provided. Guests have the choice of changing the beds themselves or may have the housekeepers do this for them free of charge, with prior notice. Guests may also wish to have the facility of a cleaner, there will be an hourly charge for this.
Everyone is welcome at Burradon Farm, so please let us know if there is any more that we can do to make your stay a pleasant one. Please see our Access Statement for further details.