Types of data collected
Personal data may be collected in the form of: name, address, telephone number, email address and credit/debit card details. This data may be collected during the course of the enquiry, reservation or booking process. We do not actively or deliberately collect personal sensitive information e.g. age, sexual orientation or ethnicity, and we would never require these for any aspect of our business.
The use of data collected
Data is used for the following purposes: setting up a reservation, handling payments, contacting guests regarding their stay and advertising. We may use the data provided by you to periodically inform you by email of any news, special offers, cancellations or last minute availability. Data collected is used exclusively by Burradon Farm Houses & Cottages and its authorised partners. Data collected will not be passed on or sold to any other third parties.
Storage of data
Personal information will not be retained for longer than is necessary to satisfy the enquiry or booking. Credit/debit card details given over the telephone or in person are kept for the time required to process a transaction or reservation and are destroyed following your stay with us. Customer data can only be accessed by authorised personnel who are familiar with our security policy and practices. Personally Identifiable Information is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information held electronically. Paper records are retained in locked cabinets and within secured office premises. All data stored is kept in accordance with the Data Protection Act 1988 and we audit our security systems and processes on a regular basis.
Our on-line booking system is hosted on dedicated servers in a secure data centre using industry standard hardware and software systems and protected by encrypted passwords. In the case of on-line payments, your credit/debit card details are processed by Barclaycard on our behalf, who act as an intermediary between your bank and ours. Your payment details are not made known to or are accessible by us.
Accessing your data
You have the right to access your personal data and can opt out of receiving unsolicited information from us, or to update Personally Identifiable Information. You can do this by contacting the Data Controller in writing along with proof of ID.
Disclosure of Personally Identifiable Information to comply with the law
We will disclose Personally Identifiable Information in order to comply with a court order or summons or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our guests.
Our website contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
May 2018 Burradon Farm Houses & Cottages. All rights reserved.
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